Terms of Service

1. Introduction

These Terms of Service ( “Terms”) govern your use of the website located at bezalelsolutions.co.uk (the “Site”) and any enquiries or engagements you make with Coeasy Connect Limited t/a Bezalel Governance & Data Solutions (Company No. 15640773, registered in England & Wales) ( “Bezalel”, “we”, “us”, or “our”).

By accessing this Site or submitting an enquiry, you agree to be bound by these Terms. If you do not agree, please do not use the Site or our services.

2. About Us

Coeasy Connect Limited t/a Bezalel Governance & Data Solutions is a company registered in England and Wales (Company No. 15640773). Our registered office is:

We are a boutique specialist consultancy providing Microsoft 365 governance, cloud migration, data architecture, ISO 27001 readiness, and AI governance advisory services to organisations in the United Kingdom and Europe. As a principal-led firm, we work with a small number of clients at any one time, with each engagement led directly by our Director.

3. Use of This Website

You may use this Site for lawful purposes only. By using this Site, you agree not to:

• Use the Site in any way that breaches applicable UK or international law
• Attempt to gain unauthorised access to any part of the Site, its server, or any database connected to it
• Introduce viruses, trojans, worms, or any other malicious code to the Site
• Scrape, copy, or republish substantial portions of the Site without our prior written consent
• Use the Site to send unsolicited commercial communications or to advertise services competitive with ours

We reserve the right to restrict or terminate access to the Site at our sole discretion, without notice, if we believe you have breached these Terms.

4. Enquiries and Engagement

When you submit an enquiry through this Site, you authorise us to contact you using the details provided. Submitting an enquiry does not constitute a contract for services. A consultancy engagement is formed only when both parties sign a formal engagement letter or services agreement that sets out the scope, fees, timelines, and specific terms applicable to the work.

Any pricing published on this Site is guideline information only and does not constitute a binding offer. Final quotes are issued in writing following an initial consultation and environmental assessment.

5. Consultancy Services

Our consultancy services are delivered under the terms of a separate written engagement letter agreed with each client. That engagement letter will specify, among other things:

• The scope of work and deliverables
• Project timelines and milestones
• Fees, expenses, and payment terms
• Confidentiality obligations on both parties
• Data processing responsibilities, where applicable
• Limitation of liability
• Termination provisions

In the event of any conflict between these Terms and the terms of a signed engagement letter, the engagement letter prevails in respect of that engagement.

6. Engagement Terms

The provisions in this Section 6 apply to all consultancy engagements we deliver. They supplement (and are incorporated by reference into) any signed engagement letter or Statement of Work ( “SOW”) we agree with you. In the event of any conflict between these Engagement Terms and a specific clause in your signed engagement letter, the engagement letter prevails.

6.1 Non-Refundable Services

As a principal-led boutique consultancy, our work consists of custom advisory, Microsoft 365 governance, data architecture, and data migration services delivered to your specific requirements. Because we commit a small, dedicated team to each engagement, fees paid for completed work, time spent, or accepted milestones are non-refundable. The principal value we deliver, advisory work, analysis, and intellectual input, cannot be unwound once provided, and our team's committed capacity cannot be re-allocated to other clients after the work is performed.

6.2 Milestone Acceptance Window

Following delivery of each project milestone, deliverable, or stage, you have 5 business days (the “Review Window”) to inspect the deliverable and provide written feedback. The Review Window excludes weekends and UK public holidays. If we do not receive written notice of rejection or substantive change requests within the Review Window, the milestone is deemed accepted, and any associated invoice becomes payable in accordance with the engagement letter's payment terms.

6.3 Right to Remedy

If a delivered work product fails to materially conform to the requirements set out in the agreed SOW, our sole obligation and your exclusive remedy is for us to use commercially reasonable efforts to re-perform or correct the specific deliverable within a reasonable timeframe following written notice from you (provided that such notice is given within the Review Window under clause 6.2). We will not be liable for cash refunds, fee reductions, or consequential damages arising from any non-conformance. This clause does not affect your statutory rights where applicable under UK law.

6.4 Cancellation and Termination

Either party may terminate an engagement by providing 14 days' written notice to the other party. Upon termination:

• (a) You remain liable for all fees, expenses, and billable hours accrued up to the effective termination date, which shall be invoiced and become payable in accordance with the engagement letter's payment terms;
• (b) Any initial deposit, retainer, or mobilisation fee paid at the outset of the engagement is non-refundable, reflecting our commitment of dedicated principal and team time to your project, capacity that, as a small firm, we cannot re-allocate to other clients once scheduled;
• (c) We will deliver any work-in-progress that has reached an accepted milestone, and you will pay for that work in accordance with clause (a) above;
• (d) Any prepaid fees for work not yet performed will be refunded on a pro-rata basis, less a reasonable administration charge to cover wind-down costs and resource re-allocation.

We may terminate an engagement immediately on written notice if you breach a material term of these Terms or the engagement letter and fail to remedy that breach within 14 days of receiving written notice from us.

6.5 Client Dependencies

Project timelines and deliverables depend on timely client cooperation, including (without limitation):

• Provision of system access, credentials, and environment permissions
• Availability of key stakeholders for requirements gathering, reviews, and approvals
• Timely provision of information, data, and documentation requested
• Responses to queries within agreed turnaround times
• Decisions on third-party dependencies outside our control (e.g., Microsoft support responses, certification bodies, third-party vendors)

Where delays arise from client inaction, third-party constraints, or circumstances outside our reasonable control, we will not be liable for any resulting schedule changes, and you will not be entitled to fee reductions, refunds, or other remedies. As a boutique firm with a small team, such delays can also affect our ability to schedule other client engagements, where this occurs, we will discuss revised timelines and milestones with you in good faith.

We will use reasonable efforts to notify you of any such delays and to agree revised timelines where appropriate.

7. ISO 27001 Readiness

Our ISO 27001 readiness services prepare the technical data environment for audit. We do not issue ISO 27001 certifications. Certification is issued only by UKAS-accredited certification bodies following their own audit process. We make no representation or guarantee that engaging our services will result in successful certification, as the outcome depends on factors outside our control, including the certification body's assessment and the client's ongoing compliance.

8. Intellectual Property

All content on this Site, including text, graphics, logos, images, and software, is the property of Coeasy Connect Limited t/a Bezalel Governance & Data Solutions or its licensors and is protected by UK and international intellectual property laws. You may view, download, and print pages from the Site for your personal, non-commercial use only.

Intellectual property created during a consultancy engagement is governed by the terms of the applicable engagement letter.

9. Disclaimer

The information on this Site is provided for general informational purposes only and does not constitute professional advice. You should not act on the basis of any content on this Site without obtaining specific professional advice tailored to your circumstances.

While we make reasonable efforts to keep the Site accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or availability of the Site or the information contained on it. Any reliance you place on such information is strictly at your own risk.

10. Limitation of Liability

To the maximum extent permitted by law, Coeasy Connect Limited t/a Bezalel Governance & Data Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business, or goodwill, arising out of or in connection with your use of, or inability to use, this Site or our consultancy services.

As a boutique consultancy, our aggregate liability for any single engagement shall not exceed the total fees paid by you to us under that engagement. This cap is consistent with industry practice for principal-led professional services firms of our size and reflects the scope of cover we are able to obtain.

Our liability for consultancy engagements is governed by the terms of the applicable engagement letter, which will be supported by Professional Indemnity Insurance with a cover limit of £1,000,000, appropriate for a boutique UK consultancy of our scope.

11. External Links

This Site may contain links to external websites that are not operated by us. We have no control over the content and practices of these third-party sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

12. Confidentiality

Any information you share with us through the enquiry form or in preliminary discussions will be treated in confidence and used only for the purpose of responding to your enquiry or scoping a potential engagement. We will not disclose such information to third parties without your consent, except where required by law.

13. Changes to These Terms

We may revise these Terms from time to time. The most current version will always be posted on this page with a revised “Last updated” date. Your continued use of the Site following any changes constitutes acceptance of the revised Terms.

14. Governing Law and Jurisdiction

These Terms and any dispute arising from your use of this Site or our consultancy services shall be governed by and construed in accordance with the laws of England and Wales. You submit to the exclusive jurisdiction of the courts of England and Wales in respect of any such dispute, subject to any mandatory consumer protection provisions that apply in your country of residence.

15. Contact

If you have any questions about these Terms, please contact us: